Privacy Policy
How we collect, use, and protect your personal data — including your rights under GDPR, CCPA, and the Indian DPDP Act.
Tooth Simplified ("we", "us", "our") is operated by Dr Bandhavi’s Dental Clinic & Implant Centre. We are committed to protecting your privacy and handling your personal data transparently and lawfully. This policy explains what information we collect when you visit toothsimplified.com or contact us, how we use it, who we share it with, and your rights regarding your data.
1. Who We Are
The data controller is Dr Bandhavi’s Dental Clinic & Implant Centre, located at Shop No-4, Plot No-469, Sector 4, Vaishali, Ghaziabad, Uttar Pradesh 201010, India. You can reach our privacy team at drbdcic@gmail.com or WhatsApp +91 9217422917.
2. Information We Collect
We collect data you provide directly: name, email, phone number, WhatsApp messages, treatment enquiries, health information you share for consultation (dental X-rays, photos, medical history), and travel preferences. We also automatically collect technical data including your IP address, browser type, device information, pages visited, time spent, referral source, and cookies.
3. How We Use Your Information
- Provide free consultations and treatment estimates
- Plan and deliver dental treatment in our clinic
- Coordinate travel, accommodation and trip logistics
- Send follow-up communications post-treatment
- Improve our website and services
- Comply with legal and regulatory obligations
4. Legal Basis for Processing (UK/EU Patients)
For patients in the UK and EU, we process your data on the basis of consent (when you submit forms or message us), contractual necessity (delivering treatment you have booked), legitimate interests (improving services and marketing to existing patients), and legal obligations (record keeping, tax). For patients elsewhere, we comply with applicable local laws including India’s DPDP Act 2023 and California’s CCPA.
5. Sharing Your Data
We share data only when necessary with treatment partners (dental labs, anaesthesiologists), travel and accommodation partners when you book a tourism package, payment processors, cloud service providers (Google Workspace, WhatsApp Business, hosting), analytics providers (Google Analytics, Jetpack), and legal or regulatory authorities when required. We never sell your data.
6. International Data Transfers
Your data may be transferred to and processed in countries outside your home country, notably India for treatment delivery and the United States for cloud services. Adequate safeguards include standard contractual clauses and provider certifications.
7. Cookies and Tracking
We use cookies for essential site functionality, analytics, and performance optimisation. You can disable cookies via your browser settings without losing core site functionality.
8. Your Rights
You have the right to access your data, correct inaccurate data, request deletion, restrict or object to processing, port your data to another service, withdraw consent, and lodge a complaint with your local data-protection authority. To exercise any right, email drbdcic@gmail.com and we will respond within 30 days.
9. Data Retention
Active patient records are retained for 10 years from last treatment, as required by Indian dental regulations. Marketing data is retained until you opt out. Analytics data follows Google Analytics’s default 14-month retention. Website logs are retained for 90 days.
10. Security
We use industry-standard security including HTTPS encryption, secure databases, access controls, and regular security audits. No system is 100% secure but we take reasonable measures appropriate to the sensitivity of dental and personal health information.
11. Children’s Privacy
We do not knowingly collect data from children under 16 without parental consent. If you believe we have, please contact us for immediate deletion.
12. Changes to This Policy
We may update this policy from time to time. Material changes will be notified via the website or email. Continued use after changes constitutes acceptance.
13. Contact Us
For privacy questions or to exercise your rights:
Email: drbdcic@gmail.com
WhatsApp: +91 9217422917
Postal: Dr Bandhavi’s Dental Clinic & Implant Centre, Shop No-4, Plot No-469, Sector 4, Vaishali, Ghaziabad, Uttar Pradesh 201010, India
Last updated: 13 May 2024